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Customer Support

This is the customer area designed for our customers

After registration and login, you find listed below all product families.

You will find the following supportive information for your balance:

 

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The registration process takes only a few seconds. You receive by email your personal login information. Register here

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Customer News

These are customer news.
HB43-S and MJ33 moisture analyzers release
We are pleased to inform customers owning a HB43-S or a MJ33 moisture analyzers that they can access now the METTLER TOLEDO Balance Support Site and download following items:
Software Release XP & XS Balances
July 03 2006
User Migration finished
Due to the change from the old to the new system, the migration of all users was needed.
Support for Moisture Analyzers now available
From now the Balance Support Site offers online support for the all Halogen moisture analyzers.
Customer News
XP/XS software release; V4.10/V4.23
We are pleased to inform you that Terminal Software:V4.10 / Platform Software:V4.23 for XP/XS balances is available from December 8th, 2006 on the METTLER TOLEDO Balance Support Site
XP Mass Comparators with WeighCom software release; V3.00/V4.23
We are pleased to inform you that the terminal software V3.00 and the platform software V4.23 for XP Mass Comparators with WeighCom is available from January 3rd, 2007 on the METTLER TOLEDO Balance Support Site
Software release for XP and XS balances; V. 4.11 V. 4.24
We are pleased to inform that the terminal software V4.11 and the platform software V4.24 for XP and XS balances are available from October 19th, 2007 on the METTLER TOLEDO Balance Support Site.
SQC-XP V2.01
A new version of SQC-XP, the application for statistical quality control for XP analytical and XP precision balances, was released.
Now Chinese and Japanese in Excellence Plus XP Balances
METTLER TOLEDO has now extended its Global Reach and Amazing Solutions to include Chinese and Japanese Characters in its XP Balance terminal software, which for China is a worlds first in the world of weighing.
Chinese and Japanese for XS Balances
METTLER TOLEDO has extended its Global Reach and Amazing Solutions and now includes Chinese and Japanese Characters in the XS balance.
Registration Instruction Videos on-line
Firmware Release for XP Balances
We are pleased to inform that a new firmware for XP precision, analytical, micro and ultramicro balances is available from January 5, 2009 on the METTLER TOLEDO Balance Support Site.
XP Firmware with GWPExcellence™
The newest firmware for XP balances including GWPExcellence™ is out.
New XP & XS firmware released
The newest firmware for XP & XS balances is out.
New MS & ML firmware released
The newest firmware for MS & ML balances is now out.
New XP, XS and XA firmware release
The newest firmware for XP, XS and XA balances is out.
Login changes
Changes in the login of the Balance Support Site are coming. The e-mail address is going to replace the user name. Please be prepared to login with your e-mail address and your password when it goes live. Password will NOT change.
Login only with valid e-mail address active
Starting on August 11, 2011 login to the Balance Support Site is mandatory with a valid e-mail address.
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Dictionary of Weighing Terms

A guide to the terminology of weighing
Dictionary of Weighing Terms
The authors welcome suggestions and corretions.
Dictionary of Weighing Terms
Wägelexikon - Deutsch new
Anregungen oder Berichtigungen nehmen wir hier gerne entgegen
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Registration Instructions

Screencasts showing how to register on the Balance Support Site

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